INOC Engineer

Job Description

An International Network Operation Centre (INOC) engineer will be responsible for supporting primary day to day surveillance and network management functions which includes access and control of all Subsea nodes, Infrastructure and Domestic US Terrestrial networks. In addition to ensuring that customers experience is resolved in seamless, efficient, and professional manner to realize the maximum possibility of service availability and performance. The provisioning or creation of customer network circuits on core equipment to provide support services for Engineering and other technical teams.An INOC engineer is required to frequently interact with wholesale customers, technical support, service provisioning, sales teams and US backhaul Carriers.. Must be clear and concise in all aspect of communication. An INOC engineer must also work very closely with the engineering team and as such need to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along with the ability to multi-task and prioritize work appropriately.An INOC engineer must make every effort to be knowledgeable of all operations processes, must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.Responsible for performing day to day proactive surveillance, troubleshooting and diagnostic, access and control of international and domestic transmission networks, infrastructure components to ensure the optimum customer services uptime and alarm free network environment.Our key subsea networks include the Americas Region Caribbean Optical-ring System (ARCOS- 1), Colombia-Florida Express (CFX-1), EC-Link cable system, Fibralink, Maya 1, Eastern Caribbean Fiber Express (ECFS), Taino-Carib, East-West, Cayman-Jamaica Fiber system, Caribbean-Bermuda U.S (CBUS), Americas II, Gemini Bermuda, Pan America (PAN-AM), Antillas 1 and Pacific Caribbean Cable System (PCCS)Responsible to support, troubleshoot diagnose network problems with wholesale customer and backhaul carriers by providing loops, circuit path switching, conduct reroute, enabling debug pmlogs diagnostic, card/port reset and able to guide local field engineer or landing partner for hardware replacement and external testing support.Demonstrated, as it would apply to optical network transport and multiplexing, a working / in-depth knowledge of the Submarine Cable Systems industry and its associated key components such as: Power Feeding Equipment (PFE); Submarine Line Terminal Equipment (SLTE); Network Protection Elements (NPE) and their utmost current elements associated to optical coherent technology.Preferred Submarine Network Equipment Vendor Manufacturers Expertise IncludeTYCOM PFE, undersea repeatersSUBCOM SLTEInfinera-Coriant 7300/ SDH/OTN, 70xx Xtera longhaul OPTIMA,XLS/XLR and NXT Ericson MHL 3000Alcatel 1620, 1626Ciena 6500 Spellman Power Feed equipment. (PFE)Fiberwatch OTDROptical Monitoring SystemsElement Management Systems (TNMS)- Infinera/CoriantManaged Control Plane (MCP)-CienaBuilding Management Systems (BMS)Quality of Service (QoS) alarmsOptical Failure alarmsCable Landing Station (CLS)Joint System Maintenance Document (JSMD)Line Terminal Equipment (LTE)Power Feeding Equipment (PFE)Remote Fiber Testing Equipment (RFTE)IBM Netcool Network Management systemEchovault accedian layer 2 demarcation devicesCacti Database TicketingIBM TRIBOLI SCCD Trouble Ticketing systemWEBSI circuit databaseAbility to use various Transmission test equipment’s such as Viavi JDSU Tberd ,Agilent OSA 86143B, ANT-20E, ACTERNA TTC 2000, EXFO Optical Suitcase and Agilent N3900A Modular Network Tester requires to support non-intrusive BER and RFC testing OTDR traces and OSNR traces.Fault handling and escalation (identifying and responding to faults on Any of C&W networks or infrastructure including liaison with 3rd party suppliers, handling escalation through to resolution).Initiate troubleshooting and diagnostic fault isolation tasks require to promptly identity and resolved complex problems in an international and domestic transmission network Responsible for surveillance and management of network facilities such as air-conditioning, UPS, generators, power usage, and the overall running health and safety of each network facilityTake responsibility for managing customer complaints by following defined network operating center procedures to ensure that the reported problems are resolved in a timely manner.Open trouble tickets and provide customers with periodic updates on all reported problems and ensure that the trouble tickets are updated and closed after the problems are resolved.Provide notification to the MIM support team within 15 minutes for any critical severity 1, 2 and 100 G services.Provide support and timely notifications to PNMC customer and the MIM.Provide support to intercompany operations LLA TIER-1, DMC, RNOC , BTC and PANAMA for any intercompany circuits and IPTRANSIT services.Assist or be responsible for developing reason for outage reports ( RFO) that follow the defined format for such report that must include detailed information of the problems, the methods used to resolve the problem and if warranted action that will be implemented or changed to avoid any reoccurrence of the problem.Responsible for working with field engineers, smart hands personnel and regional facilities engineer for resolution of network, customer related or restoration taskAggressively pursue backhaul or third-party providers for immediate identification and resolution of customer related network problem including escalating when necessary until the problem is resolved. Required to participate in the work rotating shifts including weekends to fulfil a 24/7 Network Operations Center requirement.During fault isolation of a network or customer related problem perform network performance logs and depending on the difficulty of the problem escalate to second or third tier engineering for assistanceUnderstand circuit tie down (TDI) and DLR information including network or circuit topology diagrams that depicts an end to end solution of the contracted servicesMaintenance of the INOC technical documentation to ensure processes and procedures used throughout normal operations are updatedSupport testing and activation of circuits prior being declare RFS by utilizing remote test instruments to conduct BERT and RFC test results.Support change management activities that are conducted on the subsea system part of C&W Networks and its demarcation. Bachelor’s degree in Information Technology, Telecommunication ,Business Studies, Computing or relevant subjectDeep understanding of SONET,SDH , DWDM and OTN Networks Fundamental understanding of all protocols provisioned (GbE,SDH,OTN and others)Knowledge of equipment provision across multiple platformsStrong interpersonal skills to support problem-solving functions of this role.Excellent judgement and discretion; ability to handle multiple priorities simultaneously and meet deadline in high pressure scenarios.NOC environment experience favorable.A minimum of 12-24 months experience in a Technical Support or similar role. Fluent in both English and Spanish with very good verbal and written communication skills